Service content and commitment

Before the product purchase, we will according to the customer's opinions and requirements, comprehensive analysis, recommend to the customer the most suitable for the actual needs of the product, and let the customer know the performance characteristics of the selected product.

In the purchase of products, we promise to let customers know clearly the completion of the product. Production and delivery shall be carried out in strict accordance with the relevant provisions of the contract, and the products shall be in good condition and delivered to the place required by the customer within the specified time.

Products in the warranty period, in the normal storage and transportation, maintenance, use conditions, if there are quality problems, responsible for free repair or replacement, and provide relevant maintenance knowledge; If the products are damaged or abnormal due to improper use by users, the company shall provide paid maintenance services for the products. Products not within the warranty period will also be provided with paid maintenance services.

The company undertakes:

We attach great importance to your quality information feedback, all quality feedback information will give a reply;

Install, debug and train buyer's technical personnel for the sold equipment as required by the contract.

In the warranty period, in addition to man-made damage and force majeure factors, equipment itself quality problems, commitment to maintenance services.

Our company provides long-term technical support. If we need door-to-door service after the warranty period, we only charge the cost (within China).

Our company has sufficient supplies of consumable parts. If the buyer asks for spare parts, we can provide them in time.